Ask about your data and your privacy
Your club keeps data about you in RotarApp: your member card, your attendance, your dues, the messages it sent you. The Privacy Notice says what the club keeps, why, and for how long. You have rights over your data: to see it, correct it, erase it, limit its use, take it with you, and object to it.
Who can do this: every member. There is no button in the app to ask for a copy of your data or to erase it. You ask the club, and an officer with Governance: Manage does it for you.
How to read the privacy notice
Section titled “How to read the privacy notice”- Go to the bottom of any page in the app. A row of links ends the page.
- Tap Privacy Notice. The notice opens in a new tab. Its address is app.rotarapp.org/privacy. The link in the app adds your club to the address, so the notice names your club.
The same link is on the sign-in page, in the emails the club sends you and on the public pages that come from them, such as a form. The club can add its own privacy policy to the row. The notice has these parts you may want first: The key points, How long the data is kept, What happens when data is erased, Your rights and, at the end, Contact.
How to ask for a copy of your data, a correction or an erasure
Section titled “How to ask for a copy of your data, a correction or an erasure”- Open the privacy notice, as above, and go to the end, to Contact. It says who to write to: the club’s email address, or “the Club’s officers”. Requests about the RotarApp newsletter, security records, error reports or feedback go to Numinos Ltd, the company that makes RotarApp. The same section says how to reach it.
- Write to them. Say what you want: a copy of your data, a correction, an erasure, to limit its use, to receive it in a form you can take with you, or to object.
- Wait for the answer. The club must answer within one month. If the request is complex, the club can take up to two more months, but it must tell you within the first month that it does, and why. The app keeps the deadline and reminds the club’s officers as it comes closer.
You can also correct your own details yourself. On your own member card, tap Edit profile. For anything you cannot change there, write to the club.
If you are not satisfied, you can complain to a data protection authority: the one in the country where you live, where you work, or where you think the problem happened.
What an erasure does
Section titled “What an erasure does”This is what the privacy notice says. Read it before you ask.
- The erasure is set for 30 days after the request. Until then it can be cancelled, and the club stops sending you messages. After 30 days it runs by itself and cannot be undone.
- Your name, email address, phone number and other identifiers are removed or replaced. The record stays, for example an attendance mark, a payment or a task, but without you attached to it.
- Money entries are not deleted: your name is removed and the transaction stays, so the club’s books remain complete.
- Notes that officers wrote about a decision are kept. They are the record of what the club decided and why.
- Votes cast in a ballot are kept.
- A record erased today can still be in a backup copy until that copy is deleted.
Your sign-in during the 30 days
Section titled “Your sign-in during the 30 days”If you belong to no other club in RotarApp, you cannot sign in from the moment the erasure is requested. If the erasure is cancelled, you can sign in again. To cancel it, ask the club: you cannot do it yourself in the app.
How to stop announcement emails
Section titled “How to stop announcement emails”Every announcement email has a link Unsubscribe at the bottom.
- Tap Unsubscribe in the email. A page opens with the title Email and WhatsApp preferences. It asks if you want to stop receiving club announcements by email and WhatsApp, and says you will still receive required club notices.
- Tap the button Unsubscribe. The page says you will not receive more announcements, and that required club notices will still reach you.
- To change your mind, tap Undo on the same page. The page says “You are subscribed again.”
Opening the link does nothing by itself. Nothing changes until you tap the button. The link is yours alone: keep it to yourself. The page is in your club’s language.
This stops announcements by email and WhatsApp only. You can still get:
- required club notices;
- your announcements in the bell, and on the announcements page in the app;
- reminders the club has set up, such as dues, events, tasks and attendance;
- forms, and birthday and occasion messages;
- messages about your account, such as sign-in alerts, invitations and password resets.
For the other way to turn announcements off, see Read announcements and required notices.
Common problems
Section titled “Common problems”- The club did not answer my request. The club must answer within one month. Ask again, or speak to an officer. You can also complain to a data protection authority.
- I still get messages after I unsubscribed. The unsubscribe stops only announcements by email and WhatsApp. The list above shows what still reaches you.
- The unsubscribe page says “Something went wrong.” Check your connection and tap Try again.
- The unsubscribe page says “This link is not valid.” The address may be cut off or wrong. Open the link again from the email. If it still fails, ask the club for a new email.
- The unsubscribe page says “Too many attempts.” Wait a few minutes and open the link again.
- I do not see Data & privacy in the menu. It is for officers with Governance: Manage. As a member, you write to the club.